Dua Sentral Kuala Lumpur by Five Senses

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler
  : The best room

Good
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children
  : Response to my message in a timely manner, the receptionist guy is very friendly and helpful. The room is spacious, clean and comfy. Some facilities in the room were broken but when I asked they fixed it right away so no big deal.
  : Checkout hours. It says guests can check out from 8 A.M. but 9:30 A.M still no one at the front desk to help with the checkout process. Also no toothbrushes and toothpaste provided, no daily room cleaning unless you call them and say you want cleaning. Room 1216 has an issue with the physical lock, called the hotel people and they just shrugged it off saying the access card locking is enough, no one was gonna enter your room. They could have handled it more professionally and gave me another room with a more secure lock, but they were just trying to get away with it. Before this I stayed in another room and I had no issue with the door locking.The nearest tram station is 1km away so if you're into public transport then you'll need to consider the location of this hotel. The way to the train station is not safe (at least for me and my mom), especially at night as there are not a lot of people around the area. The swimming pool is nice but the water is quite cold.

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Solo Traveler

Pleasant
Traveller Type:
  : Size of the room is reasonably big.
  : First of all, the accommodation name is different from the name listed at booking.com. It's called OYO Home 89721 Marvelous Studio Dua Sentral.The reception doesn't accept card payment whereas cards are widely accepted even in the food courts.. They only accept cash or bank transfer. We had to scramble to the next block to draw cash from the ATM to pay the full rates and MYR 200 deposite before we could check in. Upon checking out, we were told that they couldn't return our deposits in cash. Why is it that they accepted cash deposits but can't return our deposits in cash?The lighting in the room is ridiculously dim. Besides the bathroom lighting, only have 2 small bedside lamps, a reading lamp on the writing desk, and the light near the entrance door.We understand that this is not a serviced apartment, but at least the rubbish bins need to be cleared daily or provide the rooms with bigger rubbish bins instead of the 2 small bins. You can imagine how much rubbish was accumulated after 3 nights stay.

Very Good
Traveller Type: Family with Young Children
  : The staff were very efficient and helpful, the property was new and we'll maintained
  : The property is in an island with a church and govt buildings so nothing nearby and getting in out was possible only by taxi. It's a BnB operating from a hotel so supplies are not well organised including pantry items for tea and coffee, towels and even simple things like keys nd deposit during checkin and checkout

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: