KLIA wheelchair assistance: booked yet?

Request special assistance

1. Request wheelchair help at least 48 hours before your flight through the Malaysia Airlines Global Customer Contact Centre, a Ticket Office or a Malaysia Airlines-approved travel agent.
2. Call the Global Customer Contact Centre at 1 300 88 3000 if you are in Malaysia, or +603 7843 3000 if you are outside Malaysia.
3. Ask about wheelchair and other services if you need help moving around, or make a special-assistance request via the call centre.

Airport and connection assistance

At KLIA, go to Malaysia Airlines’ B1 & B2 check-in counters; at other airports, use the special assistance counter. If required, ground crew can help you through immigration, customs or security gates and arrange to bring you to your gate.

For an international connection, proceed to the connecting gate or transfer desk for help. Special assistance and medical services requested through the call centre are administered in accordance with local health protocols.

Meet and assist service

Elderly or senior citizen passengers travelling alone can request Malaysia Airlines Meet and Assist 48 hours prior to departure by contacting the call centre. Passengers and caretakers can ask ground crew to accompany them through immigration, customs and security if required.

With MHguardian, a Ground Handling Assistant accompanies you until you exit the airport, while Malaysia Airlines Ground Handling Staff can take you through a priority lane on the way to your boarding gate.

Special-assistance counters

At Kuala Lumpur International Airport Terminal 1, use Malaysia Airlines’ dedicated special-assistance counters B1 and B2. If you are travelling from KLIA, proceed to check-in counters B1 and B2.

Wheelchair boarding assistance

KLIA Ekspres passengers need to arrange their own wheelchair and an escort, if necessary. To request boarding assistance, tell the Ticketing Officer at the counter; station personnel can escort you to the platform and arrange a special boarding ramp if required.

Stations and operating hours

KLIA Ekspres stations have tactile paving, and you can request boarding assistance at the ticket counter.

The line runs 05:00 to midnight every day.

Ticket counter locations

At KLIA Terminal 1, find a ticket counter at International Arrival, Level 3. At KLIA Terminal 2, a counter is at International Arrival, Level 2.

At KL Sentral, go to the KLIA Ekspres Departure Hall, Level 1.

KLIA Transit concessions

KLIA Transit Category A is for Malaysians only and offers a fare that is 30% less than the standard fare. Eligible groups include senior citizens, registered disabled persons, secondary school students and students in higher learning institutes.

Concession fares can only be paid with a MyKad with Touch ‘n Go function. Category B fares from KL Sentral to KLIA Terminal 1 and Terminal 2 are RM35; from Bandar Tasik Selatan to those terminals, the fare is RM30.

Minimum MyKad balance

KLIA Transit requires a minimum MyKad amount of RM20 for travel.

TravelPass rail use

KL TravelPass covers KLIA Ekspres between KLIA T1/KLIA T2 and KL Sentral, in either direction. If you take KLIA Transit and get off at an intermediate station, one trip is deducted and the fare difference is not refunded.

For KTM Komuter or Rapid KL buses, add cash value to the card; when entering an LRT, MRT or Monorail service, keep at least RM5 on it.

Pass and ticket validity

Make that first ride within one (1) month of buying the card.

The KLIA Ekspres single- or return-trip ticket is valid for one (1) month from purchase. If the card is faulty, take it to Touch ‘n Go Hub for investigation and a refund of the remaining stored value, processed within 30 days.

Touch ‘n Go assistance

For card assistance, call Touch ‘n Go Careline on 03-2714 8888, available 07:00–22:00.

The hub is open 10:00–22:00.

Wheelchair safety and help

When leaving a train, pull your wheelchair backwards over the gap. Apply the brakes while on the platform to prevent the wheelchair from moving.

In an emergency, seek help from a station officer.

OKU SMILE pass rules

The OKU SMILE pass provides free rides for registered Malaysian OKU individuals on Prasarana-operated trains and buses. When travelling on Rapid KL, Rapid Penang or Rapid Kuantan buses, tap in and tap out with the pass. An accompanying OKU Prasarana Concession card holder registered for the pass is not eligible for free travel.

Concession card rules

Keep at least RM5 on your OKU Prasarana Concession Card; with a balance of less than RM5.00, you cannot enter station gates or board a bus. The card is non-transferable and is for its registered cardholder only. For Rapid KL customer service, call 03-7885 2585.

Bus routes to KLCC

Route B103 calls at KLCC LRT Station, while B114 stops in front of Suria KLCC.

The GoKL City Bus Green Line follows Bukit Bintang to KLCC.

Free buses and Grab

GoKL City Bus is a free bus service. You can also book a Grab ride and set PETRONAS Twin Towers as your destination.

Eligible passengers

Passengers in Business Suite or Business Class, and Enrich Platinum members, are eligible for the 24-hour service.

Terminal locations

The KLIA e-hailing system is at Terminal 1, while the Calm Room is at Terminal 2.

Fares and times checked November 2026.