Queens Service Suites at Times Square KL

Very Poor
Traveller Type: Family with Young Children
  : The location of the apartment was ok easy access to shopping centre below
  : Was lied to from the start photos do not match the apartments. There are 2 towers east and west east are all old and not looked after but these are the photos being shown online and also in the east lobby. was promised early check in and have it in writing but when I turned up no answer until I kept ringing and 40 minutes later was told no check-in till 1400 and did not want to discuss anything about the early Check inApartment was filthy and covered in mould and holes in the ceiling Don't think the carpet has ever been cleaned Lounge was dirty and stained Bed sheets were dirty and pen marks all over them stains looked like Grease marks shower leaked all over the floor shower head spraying water on the roof toilet blocked twice during our stay everything was falling apart doors cupboards even the front door latch was ready to fall out

Poor
Traveller Type:
  : Close to eateries, monorail and shops.
  : Rooms not as per booking.com photos, 24hr concierge service non existent, cupboard doors broken, showers leak onto bathroom floor, bed linen dirty, furniture stained, broken toilet roll holder in main bathroom, television channels blurred.

Poor
Traveller Type: Family with Young Children
  : The location is perfect and accessible..
  : The apartment overall needs maintenance. The AC at the living room was not working for a week, it was hot and AC in one of our room was dripping. Kept on calling them but nothing much they could do so we had to clean and unblocked the AC ourselves. Made complaints but nothign was done.

Good
Traveller Type: Family with Young Children
  : Guy who met us to give us the keys was very helpful. Location was good. Apartment was big with separate rooms and located in a massive shopping mall with everything you could need. Having a pool in the city was good, good views of the petronas towers
  : The room was very tired and not very clean. Didnt want to use the fridge as it was dirty inside.

Very Poor
Traveller Type: Family with Young Children
  : Location
  : Dirty room. Not serviced properly. Quite horrible by western standards. Seems to have the Calcutta Mafia running it !

Poor
Traveller Type: Solo Traveler
  : Location
  : Very Tired furnishings and linen. Uncomfortable sofa. Couldn't open wardrobe doors due to the bed.

Pleasant
Traveller Type: Solo Traveler
  : Location with shopping centre downstairs was great.Was updated after being in a very bad room
  : Needs updating and l wouldnt give it a 4 star rating.First room they put me in was so dirty and disgusting. Slept there for one night and after complaining and showed them photos they put me in a better room. Your dealing with 3rd parties and demanding cash on arrival. You dont check in through the hotel.

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : Apartment was really spacious, great views of KL. WIFI worked and pool was huge.
  : Moved rooms 3 times in a 3 night stay. Apartments were not clean, mould in bathrooms tiles cracked.

Very Good
Traveller Type: