ETS ticket: Which class fits your stops?

Routes and speed

ETS routes include KL Sentral to Ipoh, KL Sentral to Butterworth and KL Sentral to Padang Besar. The ETS network runs on the West Coast Line, from Gemas to Padang Besar; ETS trains reach up to 140 km/h.

Platinum and Gold

Silver

ETS Silver runs KL Sentral to Ipoh as an almost all-stop service. On fares, ETS Silver is the lowest among the 3 classes.

Booking online

1. Open the KTMB Integrated Ticketing System and choose ETS/Intercity.
2. Pick KL SENTRAL as the Origin and set your Destination in the KTMB Integrated Ticketing System.
3. Enter the departure date, a return date if you need one, and the Pax in the KTMB Integrated Ticketing System.
4. Select login or sign up in the KTMB Integrated Ticketing System to book.

KTMB online ticket purchase: KITS Ticketing sign-up required.

Other ways to buy

KTMB ticket channels for ETS: website, apps, kiosk, counter. The KTMB Online Ticketing Service covers ETS, KTM Intercity and Shuttle.

Last time to buy

Adult and child tickets

ETS adult tickets are for 13 years and above, and child tickets for 4 years to under 13, on the travel date.

Concession tickets

ETS concession tickets are for Malaysian citizens only and cover all classes except Business Class. The Senior Citizen concession is for people aged 60 years and above; registration for seniors and disabled people is available at ticket counter.

Cancellation refunds

An ETS cancellation earns a 75% refund over 72 hours before departure. A later ETS cancellation earns a 50% refund at 2-72 hours before departure.

With a last-minute ETS cancellation, there is no refund under 2 hours before departure. On an ETS ticket cancellation, charges are not refundable.

How to cancel

To cancel an ETS ticket online, log in via the KTMB website or KTMB Mobile or the KITS Style app. The refund goes to your KTM Wallet.

Delayed or cancelled trains

If your ETS departure time is delayed by more than two hours, you get a full refund when you cancel. Cancel at the ticket counter before train departure to get that refund. If KTMB cancels an ETS train and provides no alternative transport, you get a full refund.

Claim that ETS cancelled-train refund within seven days from the travel date.

Changes to a ticket

For ETS travel, amendments are not allowed. Only a name spelling correction is possible, at the ticket counter 24 hours before departure, subject to counter opening times.

At the gates

ETS gates close five minutes before departure. ETS passengers must scan QR ticket at both gates, and there is no refund after gate closure.

Ticket checks

If you bought online, show a printed or digital ticket at the ETS ticket inspection. If you bought at a kiosk or counter, show the printed ticket at the ETS ticket inspection.

On ETS, the name and ID must match.

Luggage and facilities

ETS trains have luggage racks on all coaches; coach A and F have extra room for bags. The ETS Bistro is in coach C; the ETS musolla is also in coach C and has an ablution area.

Business Class lounge

The Ruby Lounge KL Sentral is on the second floor of Kuala Lumpur Sentral station, for Business Class passengers only.

Not allowed

At ETS stations and on trains: traveling with animals prohibited, bicycles and micromobility vehicles prohibited, smoking and vaping prohibited and unattended luggage prohibited. Eating and drinking at ETS stations and on trains is allowed only in designated areas.

Wheelchair users

ETS passengers travelling with a wheelchair should inform KTMB staff at departure station for assistance.

Fares checked November 2026.